Our Refund and Returns Policy
At Zanarewa, we want you to be completely satisfied with your purchases. If you are not happy with your items, you can return them within 30 days for a hassle-free refund or exchange. We believe in transparency and are here to support you with clear guidelines to help you through the process.
Step 1: Pack It Up
Make sure your item is well-packaged and in its original condition. This helps protect it during the return.
Step 2: Fill Out Info
Include your order number and any relevant details in the package, so we can process your return quickly.
Step 3: Ship It Back
Send the package back to us using a traceable shipping method. This ensures we’ll receive it safely.
Common Questions
Here are some of the most frequently asked questions about our return policy.
To start a return, simply log into your account and follow the return instructions provided. You can also reach out to our support team for assistance, and we’ll guide you through the process.
Most items can be returned within 30 days of your purchase, as long as they are in original condition. Custom or personalized items typically cannot be returned.
Once we receive your return, please allow 3-5 business days for us to process your refund. You’ll receive a notification via email once it’s completed.
Yes, exchanges are possible! Just let us know which item you’d like to swap, and we’ll help arrange the process.
You can send your returns to our dedicated returns address provided in your account. Make sure to use a return label for easy processing.